Quality Improvement at PHC

Celebrating Quality Improvement at Providence - 2023 Showcase

What patient care innovations have PHC teams been working on? See the featured projects here!

Thank you to all presenters and poster representatives from the 2023 CQI Showcase, for contributing to Providence Health Care’s commitment to provide exceptional, high quality, and safe care to the patients and families we serve – while achieving outcomes that matter most to our patients. 

Project List: 2023 PHC CQI Showcase
  • Development of a patient and clinician co-led education program to promote living well with an ICD: Insights from a quality improvement project
  • Improving access to diabetes care: evaluation of new clinic model to maximize the competencies of Certified Diabetes Educators (IMPACT-DC)
  • Patient-Reported Outcomes, Burdens, and Experiences (PROBEsurvey in patients with severe Hemophilia A without inhibitors following Emicizumab initiation
  • Audience Choice Award: PAtient-guided Complication Tracking System (PACTS): Building Alliances with Patients for the Continued Improvement of Post-Procedural Outcomes
  • The Independence Model (TIM)
  • Pregnancy Outcomes in Sickle Cell Patients in BC
  • RACE – Rapid Access to Consultative Expertise
  • Strengthening primary care providers’ access to tools and resources for supporting long COVID patients in BC
  • Quality and Partnerships Forward – A Value-Based Health Care Initiative that prioritizes patients and embraces partnership to transform care
  • St Paul’s Hospital Anticoagulation Stewardship Program
  • NICU Dyad Care at St Paul’s Hospital
  • Evaluation of the Live Donation Patient & Family Group
  • Delivering value for patients with shoulder pain
  • Implementing Outcome Measures: From Research to Operations in the St. Paul’s Immunotherapy in Neurology Clinic
  • Supporting patients with Tertiary Hyperparathyroidism after kidney transplant
  • NLED-AF: Assessing the Feasibility of Nurse-Led Post Ablation Education Following Same-day Discharge after Atrial Fibrillation Ablation
  • Free Period Products
  • Physiotherapy Student Led Clinic in the Older Adult Clinic at SPH
  • Goals of Care Conversations at the MSJ Family Practice Teaching Service
  • Using QI methodologies to improve engagement in care in a DTES Vancouver Primary Care Clinic
  • KardiaMobile 6L Monitoring in Pregnant Patients with LQTS: A Pilot Project & Collaborative Effort to Improve Patient Care
  • Acquired Hemophilia A. A 5 Year Single Centre Experience of Laboratory Testing. Saint Paul’s Hospital. Providence Health Care. BC Canada
  • Imprecision of the neutrophil band cell count
  • eCASE (electronic Consultative Access to Specialist Expertise)


Patient-guided Complication Tracking System (PACTS): Building Alliances with Patients for the Continued Improvement of Post-Procedural Outcomes – presented by Leah T’ien, Gastroenterology (Booklet, page 10)



This annual Showcase event is hosted by the Exceptional Quality, Safety, Value (EQSV) Pillar, one of four working committees that the Physicians and Surgeons Society (PASS) and PHC that is facilitating strong medical staff representation, collaboration, and two-way communication between physicians and our health authority leadership.  PACs are tasked with activating and advancing PHC’s strategic priorities