Cerner Information for Medical Staff


Have questions or issues with Cerner?​​​​​ Ways to access support:

1.  CST Cerner Help    

2.  IMITS Self Service Portal with options for Live Chat, Email or Phone help 

Want help finding an order in Cerner?
 Try the Cerner Lookup Tool

Dr. Janet Simons and the PHC Emergent Technology team have developed a tool that will help PHC physicians find Cerner orders faster. The tool currently has 2,800 abbreviation and variation entries for order names, and you can help expand it by submitting suggestions.

Click here to try the tool, read the user guide and suggest additional entries.

After that, click here to complete a three-question survey about the tool.

Updates and Tips: PHC Cerner Learner Newsletter

Read the Latest Editions: 

Fall 2023: This edition is dedicated to important changes to the Mental Health Act and associated forms and workflows in Cerner. The changes went live on September 20, 2023.  

Spring Summer 2023: Difficult diagnoses, Pre-or-post-date your Documents, Updated Labs Section for Progress notes, Modifying Active Issues Display, Mapping diagnoses, Replaced Radiology Exams

Winter 2022- Actions Column, The Case of The Disappearing Radiology Orders>

Fall 2022 – VGH Clinical Referrals, Superuser Tips>

Past Editions:

We want to hear from you! Provide your feedback on the PHC Cerner Learner Here> 


Sign Up for Peer to Peer Mentoring- Help a Colleague!

When it comes to the day-to-day use of Cerner in your clinical area, no one knows better than you regarding what you actually need to know to get through your day. Share that knowledge with a colleague! Whether it’s a new medical staff in your discipline or someone returning from leave who needs a refresher, ‘physician to physician’ is the best way to ensure that we are teaching what needs to be learned.

If you are willing to provide a 1-to-1 ‘crash course’ session for a colleague in your area who would benefit, please sign up online here>. You will be contacted when we have a need that matches with your knowledge area(s). Funding at standard sessional rates will be provided for your time.



Project Information (Transformation Central): http://our.CSTproject.ca/phc
Front-End Speech Recognition (FESR) training: http://bit.ly/FESRFlex-PHC
Project Contact: PHC-CST@providencehealth.bc.ca

QUESTIONS? If you have questions about the project and what it will mean for your clinical practice, reach out to your department/division provider champion (list below) or to the Senior Medical Director for CST Implementation.

Dr. Charles Lo
Senior Medical Director – CST Implementation
Dr. Janet Simons
Co-Medical Director, Clinical Informatics

Provider Champions

Providence’s CST provider champions are assigned to each clinical area and are supporting us in the following ways:

  • Working with clinical informatics specialists to represent PHC colleagues in clinical specialties for design and validation work
  • Communicating needs and concerns of clinical groups with the CST project team
  • Sharing CST project updates/information at division or department meetings and directly with peers
  • Contributing to critical pre go-live activities
  • Helping lead CST Cerner demonstrations, skills sharpeners, dress rehearsals, and inform provider learning curriculum
  • Providing on-site support for physicians and other providers during the go-live period